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Chapter 15 Troubleshooting
NSA-220 User’s Guide
115
• The computer running the NDU can only discover NSAs in the same subnet. NSAs
connected to the same switch or router as your NDU computer are usually in the same
subnet unless the router is doing subnetting or the switch is implementing VLAN.
• The Memeo Autobackup program uses the same network port as the NDU to discover the
NSA. To avoid a port conflict, do not run the Memeo Autobackup program at the same
time as the NDU.
• Close the NDU and reopen it.
15.3.2 Enabling Scripting of Safe ActiveX Controls
If pages of the web configurator do not display properly in Internet Explorer, check that
scripting of safe ActiveX controls is enabled.
1 In Internet Explorer, click Tools, Internet Options and then the Security tab.
Figure 60 Internet Options: Security
2 Click the Custom Level... button.
3 Under Script ActiveX controls marked safe for scripting, make sure that Enable is
selected (the default).
4 Click OK to close the window.
- User’s Guide 1
- About This User's Guide 3
- Document Conventions 4
- Icons Used in Figures 5
- Safety Warnings 6
- Safety Warnings 7
- Contents Overview 10
- NSA-220 User’s Guide 10
- Table of Contents 11
- List of Figures 17
- List of Tables 21
- Introduction 23
- CHAPTER 1 25
- 1.1.1 LEDs 26
- Figure 3 NSA Rear Panel 27
- Table 1 LEDs 27
- 1.1.2 COPY Button 28
- CHAPTER 2 29
- 2.3 Login 30
- Figure 6 NSA Login Screen 31
- Figure 8 My NSA 32
- 2.5 My NSA Screen 33
- 2.5.4 Share and Folder Names 37
- 2.5.5 Share Paths 38
- 2.5.6 Password Screen 38
- 2.6 Administration Screens 39
- 2.6.2 Navigation Panel 40
- Table 9 Screens Summary 41
- 2.6.3 Main Window 42
- 2.6.4 Status Messages 42
- 2.6.5 Common Screen Icons 42
- CHAPTER 3 43
- 3.3 Creating a Share 44
- Chapter 3 Tutorials 45
- Figure 20 Shares 45
- Chapter 3 Tutorials 46
- Figure 25 NSA Top Level 46
- Figure 26 Map Network Drive 47
- Section 3.5 on page 48) 50
- CHAPTER 4 51
- Chapter 4 Status Screen 52
- Table 11 Status 52
- Chapter 4 Status Screen 53
- Status, System 55
- Storage, and 55
- CHAPTER 5 57
- 5.3 Date/Time 58
- 5.3.2 Date/Time Screen 59
- CHAPTER 6 61
- 6.3 Volumes and RAID 62
- Chapter 6 Storage Screens 63
- 6.3.2 Volume Status 64
- 6.4 RAID 65
- 6.4.1 JBOD 66
- 6.4.2 RAID 0 66
- 6.4.3 RAID 1 67
- 6.5 Disks 68
- Chapter 6 Storage Screens 70
- CHAPTER 7 73
- Chapter 7 Network Screen 74
- Chapter 7 Network Screen 75
- CHAPTER 8 77
- 8.4 Media Server 78
- 8.5 Media Server Screen 79
- Chapter 8 Application Screens 80
- PART III 81
- CHAPTER 9 83
- 9.2.1 User Icons 84
- 9.3.2 Usernames 85
- 9.4 Change Password Screen 86
- 9.5 Delete Account Screen 87
- Chapter 9 Users 88
- CHAPTER 10 89
- 10.2 Adding a New Share 90
- Chapter 10 Shares 91
- Chapter 10 Shares 92
- Table 34 Share Path Browse 93
- Protection, Media 95
- Client, Maintenance 95
- & Troubleshooting 95
- CHAPTER 11 97
- 11.3 Log Classes 98
- 11.4 Log Severity Levels 98
- 11.5 Log Messages 99
- 11.6 Configuration 100
- 11.7 Firmware Upgrade 101
- 11.8 Shutdown 102
- CHAPTER 12 105
- 12.1.2 Memeo Autobackup 106
- CHAPTER 13 107
- CHAPTER 14 109
- CHAPTER 15 111
- V An HDD LED is red 112
- 15.3 NSA Login and Access 113
- V I forgot the password 114
- Chapter 15 Troubleshooting 115
- V I cannot access a share 116
- V The COPY LED is red 117
- 15.6 Media Server Functions 118
- Appendices and 119
- APPENDIX A 121
- Specification Tables 122
- Power Consumption 126
- Compatible Hard Disks 127
- APPENDIX B 129
- Installing Components 130
- Configuring 131
- Windows 2000/NT/XP 132
- Macintosh OS X 137
- Verifying Settings 139
- Using Configuration Files 141
- APPENDIX C 143
- Appendix C Pop-up Windows 144
- Appendix C Pop-up Windows 145
- JavaScripts 146
- Java Permissions 147
- Mozilla Firefox 148
- APPENDIX D 151
- GNU GENERAL PUBLIC LICENSE 161
- The OpenLDAP Public License 165
- Open SSL License 166
- The PHP License, version 3.0 168
- The MIT License 176
- APPENDIX E 181
- Appendix E Legal Information 182
- APPENDIX F 183
- Appendix F Customer Support 184
- Appendix F Customer Support 185
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